Booking Terms & Conditions
Destination Bulgaria act as an advertising agent on behalf of the property owners/agents and your booking is made directly with the owner/agent. Once your booking has been accepted by the owner/agent and you have paid your deposit, your holiday contract is with the owner/agent of the holiday accommodation. Any queries, refunds or complaints should be taken up with the owner/agent of the holiday property. We strongly advise you take out your own holiday insurance.
1) Contract of Hire All bookings are accepted by the owners and are subject to these conditions which are deemed to be accepted in full by the hirer and all persons in the party on completion of the booking form.
2) Confirmation Your booking is only confirmed on receipt of your deposit as per clause 3 of these conditions.
3) Payment Your booking must be accompanied by your deposit payment as specified by the property owner. The balance, without further notice, to be paid a clear 12 weeks prior to arrival. If your booking is made 12 weeks or less before arrival date it must be accompanied with full payment. If the final payment is not received by a clear 12 weeks prior to arrival then the owner will consider the hirer in breach of contract thereby cancelling the booking.
4) What is included The property rental includes: The cost of water, gas, maintenance of swimming pool, and garden. A full inventory of equipment and utensils. See booking form and information sheet regarding linen and towels. Please note: no items must be removed from the property during your stay. Towels or other items belonging to the property should not be taken to the beach.
5) What is not included The property rental price does not include any personal insurance, travel, transportation or airport to accommodation transport.
6) Cancellation by hirer All cancellation of bookings must be in writing and notified to and received by the owners no later than 12 clear weeks prior to departure. If cancellation is prior to this deadline the deposit only will be forfeited. If cancellation is less than 12 clear weeks before departure, the full hire cost is to be paid as laid down in clause 3.
7) Occupation Only persons listed on the booking form may occupy the property. The property cannot be re-let/sublet to any other group without the written consent of the owner.
8) Damage to the property Except in the case of normal wear & tear the hirer will be responsible for making good any damage to the property or its contents which has occurred as a result of negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported without delay to our representative. The cost of the repair or replacement must be agreed with and paid for to the representative or owners. A figure of £200 - £250 (depending on property size) is held against damages or very excessive cleaning requirements.
9) Hirers Responsibilities The hirer is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils and furniture etc, must be left clean and tidy at the end of the hire period. The hirer shall ensure that no member of the party engages in any activity around the swimming pool that could cause pollution to the water or damage to the structure or filtration system, also to ensure that the BBQ is cleaned and that all rubbish is places in the communal dustbins at the end of the road. Rubbish that has not been removed from the property will be charged for its removal.
10) Rights of access
The representative or their agents have the right of access to the
property at any time with due regard to the convenience of the hirer for
the purpose of inspection and maintenance.
11) Responsibilities Neither the owners or their
agents can be held responsible for any circumstance beyond their control
including but not limited to, mechanical breakdown, illness or failure
of any public service supply. The hirer responsible for booking
undertakes that no person will suffer anything to be done which would
endanger the policy of the property owners insurers in respect of the
property and its contents which might make the same void or void able.
12) Injury and Damage Neither the owners or their agents take any liability for personal injury loss or damage to personal effects howsoever arising during the booking period. It is strongly recommended that personal accident insurance and medical insurance are taken out as part of your holiday.
13) Maximum number of persons Under no circumstances may more than the maximum number of persons specified in the property description occupy the property without the written consent of the owners. The owners or their agents reserve the right to refuse admittance to the property to the hirer and their party if they are in breach of this clause.
14) Information All information supplied by the owner and their agents is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of statements made, but the owners or agents are not liable for any variation however caused.
15) Occupancy The property will be available for occupation from 17.00 hrs on the day of arrival and must be vacated by 10.00 hrs on the day of departure.
16) Keys Detailed instructions for key collection and directions to the property will be sent after receipt of final payment.
17) Complaints Any complaints about the property or its contents must be made in writing immediately to the owner/agent who will take all reasonable steps to remedy the problem. Neither the owners or their agents shall have any liability for any complaint submitted after the completion of the hire period. The Agent is not liable for any delays. Complaints must be put in writing and handed to the agent/owner in person immediately, for them to remedy.
18) Insurance The property hire cost does not include any personal insurance cover of any kind.
19) Destination Bulgaria act as an advertising agent for individual holiday property owners and property agents, as a renter you are here by agreeing to the terms contained in this disclaimer.
IT IS A CONDITION OF THE
BOOKING THAT INSURANCE IS TAKEN OUT AGAINST CANCELLATION AND IT IS
STRONGLY RECOMMENDED THAT PERSONAL ACCIDENT INSURANCE AND MEDICAL
INSURANCE IS ALSO TAKEN OUT.